Track 1 - Microcomputer Help-Desk Technician Track 1 is intended for students interested in working as a help desk technician
or in technical support of the PC systems. |
REQUIRED COURSES FOR TRACK1 |
| CBIS 3 | Operating Systems: Software and Hardware (F, SP) | 3.5 | | |
| CBIS 6A | Intro to IT Concepts & Applications (F, SP, S) | 4 | | |
| CBIS 6B | Intermediate Business Applications (F, SP, S) | 3 | | |
| CBIS 6C | Advanced Business Applications (F, SP) | 3 | | |
| CBIS 41 | Networking Fundamentals (F, SP) | 3 | | |
| CBIS 200 | Computer Technician Hardware Basics (F, SP) | 3.5 | | |
| CBIS 206A | Internet Basics (F, SP, S) | 1 | | |
| CBIS 207AD | Web Construction I (F, SP, S) | 2 | | |
| CBIS 260 | Help Desk Concepts (SP) | 1 | | |
| CBIS 270 | Introduction to Information Security (F, SP) | 1 | | |
| Subtotal Units | 25 | | |
Required Work Experience in the CBIS Computer Labs -
Choose a minimum of two units: |
| CBIS 71AD | Work Experience - Comp Info Sys (60 Hours) (F, SP, S) | 2 | | |
| CBIS 72AD | Work Experience - Comp Info Sys (120 Hours) (F, SP) | 3 | | |
| CBIS 73AD | Work Experience - Comp Info Sys (180 Hours) (F, SP) | 4 | | |
| Subtotal Units | 2-4 | | |
ELECTIVES Choose 5 Units from the following: |
| CBIS 36 | Systems Analysis and Design (SP) | 3 | | |
| CBIS 211AD | Web Constraction II (F, SP)
| 2 | | |
| CBIS 251 | Introduction to ASP.NET (F, SP) | 3.5 | | |
| CBIS 223 | Unix/Linux Fundamentals (F, SP) | 3 | | |
| CAOTO 263 | Customer Service (F, SP, S) | 1 | | |
| CAOTO 264 | Call Centers (F, SP, S) | 1 | | |
| CAOTO 265 | Customer Conflict Management (F, SP, S) | 1 | | |
| SP 20 | Elements of Interpersonal Communication (F, SP, S) | 3 | | |
| Subtotal Units | 5 | | |
TOTAL UNITS FOR TRACK 1
| 32-34 | | |
